INFO & FAQ
Frequently Asked Questions (FAQ)
How do I ask a question I cannot find here?
Email info@redwestslc.com.
Where can I buy tickets?
Visit redwestslc.com and click on “Tickets” to purchase your pass. Multiple ticket packages are available.
Is there a verified marketplace to purchase and resell tickets?
Tixel serves as the sole verified fan-to-fan marketplace for both purchasing and reselling tickets.
Visit https://tixel.com/us/music-tickets/2025/10/10/redwest-fest-2025 for more information.
I don’t have my ticket yet? How do I get it?
Do not stress! ShowClix will be sending a QR code with your ticket(s) closer to the event! We will be hosting a wristband exchange at the box office during the event and the days leading up to it where you will scan your QR code and get your wristband(s) in exchange.
I bought multiple tickets and now my friend can’t go! Can I change the name?
You can contact Showclix Support to request a name change—or simply give your friend’s wristband to someone else at the wristband exchange.
Are wristbands transferrable?
No, once a wristband has been cinched onto your person, you cannot remove it. If it is too tight, please go to the box office so they can help you get a new one. Any wristband that has been tampered with will not be allowed entrance. Wristbands are non-transferable once worn. If your wristband is too tight, visit the box office for assistance. Tampered wristbands will not be permitted for entry.
How do I check on my order?
Visit http://support.showclix.com for all ticket-related questions.
Do I need to buy a ticket for my child?
Children ages 6 and under receive free GA access when accompanied by a ticketed adult.
What time does the festival start?
Gates open at 11:30 AM daily. Arrive early to beat the lines!
Will the set times be posted in advance?
Yes! Set times will be announced prior to the festival.
Will there be Re-Entrance?
Yes! We listened to your requests. Re-entry to RedWest 2025 is permitted until 6 PM. VIP and VIP+ ticket holders are granted unlimited access.
What are you doing to ensure my health and safety at the festival?
RedWest works with security teams, local and federal law enforcement, fire services, and EMS personnel to ensure a safe experience for everyone.
Do you have an ADA section?
Yes! An ADA booth will be available for assistance, and designated seating areas will be provided at both stages. Please await the festival map and location information.
Individuals with Hearing Impairments: American Sign Language (ASL) interpreters will be available at both stages during the festival.
Can I apply to have a booth at RedWest?
Please email sponsors@redwestslc.com to inquire about booth opportunities..
Are you hiring volunteers at the festival?
Yes! Email info@redwestslc.com if you’re interested in volunteering.
Are there lockers at the festival?
Yes, lockers will be available for rent on-site. More information regarding pricing and location will be provided prior to the festival.
Are cash, debit and credit cards accepted?
RedWest is a 100% cashless festival. You can link your card to your RFID wristband via our app or use on-site loading stations.
Will there be flushable toilets and sinks available?
Yes, flushable restroom facilities will be available throughout the fairgrounds.
What will the general store have?
The general store—located inside RedWest Merch World—will have water, gum, deodorant, hygiene products, and more. More information and location details to follow.
Will there be free water?
Yes! Free water fill stations will be available. Please refer to the site map once released.
Can I bring a chair or blanket to the venue?
No, chairs and blankets are not permitted. Shade and seating will be provided on a first-come, first-served basis.
How do I bring in my prescription medicine?
All prescription medication must be in its original container with a label that matches the holder’s legal ID.
PROHIBITED ITEMS
THE FOLLOWING ITEMS MAY NOT BE BROUGHT INTO REDWEST UNDER ANY CIRCUMSTANCE
- NO WEAPONS OF ANY KIND – Including Firearms, Pocket Knives, Pepper Spray, etc. These items will be confiscated via Local Authorities and Police.
- NO Fireworks, Open Fires, Flammable Products, Projectiles, or Explosives
- NO Outside Food or Beverages (THIS INCLUDES ALCOHOL)
- NO Glass of any kind
- NO Umbrellas
- NO Drones or Unmanned Aerial Vehicles (UAVs)
- NO Markers, Pens, or Spray Paint
- NO Lasers or Pointer Devices
- NO Tanks of Compressed Air, Helium, Nitrous, etc.
- NO Illegal Substances, Drugs or Drug Paraphernalia
- NO Unsealed Over the Counter Medications or Vitamins
- NO Opened Gum, Opened Chapstick, Vicks Inhaler, VapoInhalers
- NO Animals (Except Service Animals)
- NO Large Headdresses
- NO Stuffed Animals or Dolls
- NO Umbrellas, Hammocks, or Chairs
- NO Backpacks, Purses, or Bags larger than 12″ x 12″, must be clear
- NO Unsealed Cigarette Packs or Pre-Filled Refillable Vape Devices
- NO Unsealed Tampons, Liquid Makeup, Aerosol Sunscreen or unsealed toiletry items
- NO Musical Instruments (including Whistles, etc)
- NO Tactical Gear, Walkie Talkies, etc.
- NO Professional Recording Equipment – Photo, Video, or Audio (Including Detachable Lenses, Tripods, Go-Pro Sticks, etc). No Selfie Sticks.
- NO Totems which contain metal or wooden pieces, sharpened elements, or are capable of being pounded into the ground or hurting others. Totems and flags without these pieces are deemed safe and adhering to these guidelines will be allowed.
- NO Blankets or chairs
- NO Items deemed as posing a threat to the safe enjoyment of the concert by management.