INFO & FAQ
Frequently Asked Questions (FAQ)
How do I ask a question I cannot find here?
Email Info@RedWestSLC.com.
Where can I buy tickets?
Please visit RedWestSLC.com and click on ‘Tickets’ to purchase tickets for the festival. There will be different packages for you to select.
I don’t have my ticket yet? How do I get it?
Do not stress! Showclix will be sending a QR code with your ticket(s) closer to the event! We will be hosting a wristband exchange at the box office during the event and the days leading up to it where you will scan your QR code and get your wristband(s) in exchange.
I bought multiple tickets and now my friend can’t go! Can I change the name?
You can contact Showclix Support for a name change or simply wait for the wristband exchange and give the wristband to a different friend then!
Are wristbands transferrable?
No, once a wristband has been sinched onto your person, you cannot remove it. If it is too tight, please go to the box office so they can help you get a new one. Any wristband that has been tampered with will not be allowed entrance.
How do I check on my order?
Please visit http://support.showclix.com/ regarding all ticket questions.
Do I need to buy a ticket for my child?
Children 6 and under have free GA access to the festival when accompanied by wristband-holding parent.
What time does the festival start?
The festival will open at 11:30 AM each day. Arrive early to avoid longer lines.
Will the set times be posted in advance?
Yes. Set times will be announced prior to the festival.
Will there be Re-Entrance?
YES! We heard your requests. RedWest 2025 will have re-entrance.
What are you doing to ensure my health and safety at the festival?
RedWest has a team of security, state and federal law enforcement, fire and EMS personnel to make sure everyone stays safe.
Do you have an ADA section?
Yes! We will have an ADA booth for assistance and a section with extra seating at both stages!
Can I apply to have a booth at RedWest?
Please email Sponsors@RedWestSLC.com to inquire.
Are you hiring volunteers at the festival?
Yes, please email Info@RedWestSLC.com with your interest.
Are there lockers at the festival?
Lockers will be available to rent.
Are cash, debit and credit cards accepted?
We are a 100% cashless festival. You may link your RFID wristband to a card through our app or loading stations throughout the festival.
Will there be flushable toilets and sinks available?
Yes there will be restroom facilities throughout the fairgrounds.
What will the general store have?
The general store will have water, gum, deodorant, hygiene products and more. The general store will be located in the RedWest Merch World.
Will there be free water?
Yes we have free water fill stations. Please refer to the site map once available.
Can I bring a chair or blanket to the venue?
No, you may not bring in chairs and blankets. Shade and seating will be provided on a first-come, first-serve basis.
How do I bring in my prescription medicine?
Please bring all medical prescriptions in their original containers with labels matching the holder’s legal ID.
PROHIBITED ITEMS
THE FOLLOWING ITEMS MAY NOT BE BROUGHT INTO REDWEST UNDER ANY CIRCUMSTANCE
- NO WEAPONS OF ANY KIND – Including Firearms, Pocket Knives, Pepper Spray, etc. These items will be confiscated via Local Authorities and Police.
- NO Fireworks, Open Fires, Flammable Products, Projectiles, or Explosives
- NO Outside Food or Beverages (THIS INCLUDES ALCOHOL)
- NO Glass of any kind
- NO Umbrellas
- NO Drones or Unmanned Aerial Vehicles (UAVs)
- NO Markers, Pens, or Spray Paint
- NO Lasers or Pointer Devices
- NO Tanks of Compressed Air, Helium, Nitrous, etc.
- NO Illegal Substances, Drugs or Drug Paraphernalia
- NO Unsealed Over the Counter Medications or Vitamins
- NO Opened Gum, Opened Chapstick, Vicks Inhaler, VapoInhalers
- NO Animals (Except Service Animals)
- NO Large Headdresses
- NO Stuffed Animals or Dolls
- NO Umbrellas, Hammocks, or Chairs
- NO Backpacks, Purses, or Bags larger than 12″ x 12″, must be clear
- NO Unsealed Cigarette Packs or Pre-Filled Refillable Vape Devices
- NO Unsealed Tampons, Liquid Makeup, Aerosol Sunscreen or unsealed toiletry items
- NO Musical Instruments (including Whistles, etc)
- NO Tactical Gear, Walkie Talkies, etc.
- NO Professional Recording Equipment – Photo, Video, or Audio (Including Detachable Lenses, Tripods, Go-Pro Sticks, etc). No Selfie Sticks.
- NO Totems which contain metal or wooden pieces, sharpened elements, or are capable of being pounded into the ground or hurting others. Totems and flags without these pieces are deemed safe and adhering to these guidelines will be allowed.
- NO Blankets or chairs
- NO Items deemed as posing a threat to the safe enjoyment of the concert by management.