ACCESS PROGRAM FAQ
The following document is an outline of frequently asked questions about accessibility at RedWest. It is structured in three sections, click on the section below:
- Before RedWest & Getting There
- Parking
- Public Transit
- Accessible Drop-Off & Pick-Up
- Bag Policy
- Allowed Items
- Prohibited Items
- After You Arrive
- At the Gates
- Medication
- Where at RedWest can I get my Access wristband and Info?
- Enjoying the Show
- Viewing Options
- Bathrooms
- Service Animal Policy
- Other Questions
- More Info
BEFORE REDWEST & GETTING THERE
QUESTION: Will there be accessible parking at the festival?
Answer: Yes, there is accessible parking available at Red West. All parking requires a ticket. Please note that all vehicles that park in the accessible parking area must have a government-issued accessible plate or placard upon entering the parking area.
If you are in need of accessible parking and do not have an accessible plate please email: accessibility@redwestslc.com.
QUESTION: What are the accessible public transportation options to get to RedWest?
Answer: RedWest is being held at Utah State Fairpark, 155 North 1000 West, Salt Lake City, UT 84116.
- All UTA vehicles are accessible. Information on their specifications can be found here: UTA ADA
- UTA also offers Paratransit Services, more information can be found here: UTA Paratransit Info
- To arrive at RedWest via UTA bus, use the Fairpark stop, schedules can be found here:
UTA Bus Schedules . - To arrive at RedWest via UTA Trax, use Route 704, “The Green Line.” More information
can be found here: UTA Green Line
Also UTA has an on-demand service, information can be found - here: UTA ON-DEMAND
QUESTION: I am using a rideshare to get to Red West, is there an accessible drop-off and pick-up point?
Answer: Yes, for patrons that use mobility devices and will arrive via rideshare, you can use this address as your destination when requesting a ride: 155 N 1000 W, Salt Lake City, Ut, 84116
Things to consider when coming to RedWest:
Safety: Red West and all the awesome things happening are for everyone and, for everyone’s safety all patrons are required to the same security screenings and safety allowances/restrictions that are outlined below. If you have any questions about the following information, as it pertains to an accommodation, please email: accessibility@redwestslc.com
Red West Bag Policy:
- ALL bags will be searched before entry.
- The following bags are permitted:
- Fully CLEAR bags made of plastic, vinyl, or PVC, and no larger than 12” x 12” x 6”
- Small clutch purses and fanny packs that are 6” x 9” or smaller are allowed and do not need to be clear.
- Hydration packs are allowed and do not need to be clear, but must be emptied of all liquid.
- Parents attending with children will be allowed to bring in one diaper bag. This bag should be soft-sided and have no locked compartments. The bag will be subject to a respectful security screening and search upon entering the festival. This will be the same procedure for breast pumps. Parents that are bringing in formula or breast milk will be allowed one small, soft-sided cooler no bigger than 12” X 9” X 9”, this cooler will be subject to security screening and search as well. For any questions please email accessibility@redwestslc.com
Allowed items at the festival:
- Medically necessary prescription medication, in daily dosage amounts only, in original container with label and matching picture ID (if requested) will be allowed. If you have any specific questions please email: accessibility@redwestslc.com
- Baby strollers.
- Empty reusable water bottles and hydration packs, and empty plastic or aluminum water bottles.
- Sunscreen in small, sealed bottles.
- Hand sanitizer in small, sealed bottles.
- E-Cigs are allowed but no refill juice and no extra cartridges.
- Portable phone chargers.
- Point & Shoot cameras OR simple cameras with detachable lens shorter than 2 inches
- Earplugs.
- Small handheld electric fans.
- Diaper Bags: Parents attending with children will be allowed to bring in one diaper bag. This bag should be soft-sided and have no locked compartments. The bag will be subject to a respectful security screening and search upon entering the festival. This will be the same procedure for breast pumps. Parents that are bringing in formula or breast milk will be allowed one small, soft-sided cooler no bigger than 12” X 9” X 9”, this cooler will be subject to security screening and search as well. Any parent that is entering with these items, please proceed to the Accessible Lane at the gate, look for the wheelchair symbol. Parents that will need water to mix with powdered formula after entry can go to the Access Center. If you have any questions, please email: accessibility@redwestslc.com
Prohibited items at the festival:
- NO WEAPONS OF ANY KIND – Including Firearms, Pocket Knives, Pepper Spray, etc. These items will be confiscated via Local Authorities and Police.
- NO Fireworks, Open Fires, Flammable Products, Projectiles, or Explosives
- NO Outside Food or Beverages (THIS INCLUDES ALCOHOL)
- NO Glass of any kind
- NO Umbrellas
- NO Drones or Unmanned Aerial Vehicles (UAVs)
- NO Markers, Pens, or Spray Paint
- NO Lasers or Pointer Devices
- NO Tanks of Compressed Air, Helium, Nitrous, etc.
- NO Illegal Substances, Drugs or Drug Paraphernalia NO Unsealed Over the Counter Medications or Vitamins
- NO Opened Gum, Opened Chapstick, Vicks Inhaler, VapoInhalers
- NO Animals (Except Service Animals)
- NO Large Headdresses
- NO Stuffed Animals or Dolls
- NO Umbrellas, Hammocks, or Chairs
- NO Unsealed Cigarette Packs or Pre-Filled Refillable Vape Devices
- NO Unsealed Tampons, Liquid Makeup, Aerosol Sunscreen or unsealed toiletry items
- NO Musical Instruments (including Whistles, etc)
- NO Tactical Gear, Walkie Talkies, etc.
- NO Professional Recording Equipment – Photo, Video, or Audio (Including Detachable Lenses, Tripods, Go-Pro Sticks, etc). No Selfie Sticks.
- NO Totems which contain metal or wooden pieces, sharpened elements, or are capable of being pounded into the ground or hurting others. Totems and flags without these pieces are deemed safe and adhering to these guidelines will be allowed.
- NO Blankets or chairs
- NO Items deemed as posing a threat to the safe enjoyment of the concert by management.
Weather: RedWest is an outside, rain or shine event. Please plan accordingly and dress for the weather.
Water: There will be water refill stations in the festival, bring a water bottle that adheres to RedWest allowed items policy and stay hydrated.
Getting Around: There is a ton to see and do at RedWest! Plan on moving around the festival to see your favorite bands and check out our sponsors. There will be accessible pathways marked for patrons with mobility disabilities, so you can plan the route that is best for you. If you use a motorized mobility device, please be sure to bring any equipment that you may need to recharge your device, Red West’s Access Team will not have that on hand.
After You Arrive
AT THE GATES
QUESTION: Is there an accessible entrance through security and the main gates?
Answer: Yes, patrons with mobility disabilities are welcome to bring their own wheelchairs or electric convenience vehicle (ECV) three wheeled scooters for their personal mobility assistance across the festival. Examples of ECVs are: Hoverround, Jazzy and Rascals. These devices must be operated at a safe speed, approximately the same as average walking speed. Manual mobility aides such as crutches, knee scooters and walkers are allowed. If you have a specific question about the mobility device that you use, please email: accessibility@redwestslc.com with a photo of the device.
QUESTION: What if I need to bring medication into the festival?
Answer: Medically necessary prescription medication, in daily dosage amounts only, in original container with label and matching picture ID (if requested) will be allowed. If you have any specific questions please email: accessibility@redwestslc.com
QUESTION: What if I need to bring medication that has to be refrigerated?
Answer: Medication that needs to be refrigerated can be stored at the main medical tent. The Access Center will have small amounts of ice on-hand, if you wish to keep the medication with you. Please note: Red West’s Access Team will not store medication at The Access Center. The same requirements for packaging and amount apply to these medications as well. If you have any specific questions please email: accessibility@redwestslc.com
QUESTION: Where do I go to find out about accessibility services at the event?
Answer: The Access Center for patrons with disabilities will be located inside the gates as you enter the festival, please look for the sign that says: “Access Center.”
QUESTION: What if I need assistance with accessibility when I am already at the event?
Answer: If you are enjoying the festival and find yourself in need of assistance with accessibility, please go to any security staff and ask them to radio the Access Team.
QUESTION: Will there be an accessible golf cart shuttle service at the event?
Answer: For the safety of all our patrons, there are no vehicles allowed within the park, with the exception of emergency vehicles.
QUESTION: If I use a mobility device, how will I get around the festival?
Answer: RedWest’s Access Team has created multiple accessible pathways to allow ease of travel for our patrons with disabilities. Please stop by The Access Center for more information when you arrive.
Enjoying The Show
QUESTION: Is there an accessible viewing area for people that use mobility devices so we can see the musical performances?
Answer: We here at Red West want every patron to enjoy the show! There are raised
accessible viewing platforms for patrons with mobility disabilities or patrons using mobility devices. These are located at the two main stages. There will also be a reserved ground-level viewing areas at these platforms as well.
There will be a limited amount of chairs available at the platforms, for use only on the platforms. They cannot be removed from the platform for the safety of everyone at the event. If you have questions, please email: accessibility@redwestslc.com
QUESTION: Can my family sit with me on the Accessible Viewing Platform or other accessible areas?
Answer: Patrons seeking to use ground-level reserved accessible viewing areas or the Accessible Viewing Platform are welcome to have companions with them. We ask our patrons to be mindful of each other when having companions seated on the Accessible Viewing Platform with them, as space is limited. That being said, no families with minor children will ever be asked to be separated. Other accessible areas will also have seating for companions. You can switch out an Access Program Companion wristband among a large group, if needed.
QUESTION: How do I gain access to the viewing platforms and the reserved accessible viewing areas?
Answer: You will need a wristband to be allowed on the platforms or in the ground-level reserved accessible viewing areas for patrons with disabilities. You can get this wristband (free of charge) at The Access Center, after you have entered the festival. The Access Center is located across from the arch as you enter the festival. This wristband is not your ticket to the festival. Every patron must have a ticket to gain entry to the festival.
QUESTION: Are there accessible restrooms at the festival?
Answer: Yes, there are many restrooms available throughout the festival. These are permanent restrooms that all have accessible stalls. In addition there will be wheelchair accessible portable toilets in different areas around the festival. You will find that some of these accessible restrooms will have locks on them. RedWest’s Access Team recognizes the need to ensure clean restrooms for our patrons with disabilities and will lock some of the units. Please go to the Access Center upon entering the festival for more information and lock codes. There are also many permanent restrooms located throughout the festival, they all have accessible stalls.
QUESTION: Can I bring my service animal with me to RedWest?
Answer: Red West welcomes all fans, including those that experience our event with the assistance of a Service Animal.
RedWest and ALL IN DOES NOT support pets being misrepresented by their owners as trained service animals. Pets must stay at home, no exceptions. This is for the safety of all our fans and your pet. A rocking music festival is frightening and stressful for an untrained animal.
Emotional Support Animals or Therapy Animals are not considered Service Animals as defined by the Americans with Disabilities Act and therefore are not allowed into our venue.
A Service Animal is one that has been trained to perform one (or more) specific task(s) for the person with a disability that it serves.
A few notes about bringing your Service Animal to the event:
1.) When passing through the gates you will receive a short & respectful screening by a member of the Access Team. A band will then be placed on the collar or harness of your Service Animal. This band is purely a visual alert to all our staff that you have already been screened and ensure that you are not stopped and asked multiple times in the different areas of the event. This tag is only for your ease of movement throughout the festival and is not a credential to get you into the festival. You must have a ticket/wristband to enter the festival. Please Note: You will not be asked for any documentation for your service animal however, all canine service animals (including those from out of state) must have proof of current and valid rabies vaccination on them or with their handlers at all times. You may be asked for this upon entry. This is the only documentation that you will ever be asked for by ALL IN’s Access Team. This is for the safety of all of our valued fans and in accordance with state law.
2.) Your Service Animal must always remain with you & it must be your service animal.
3.) Your Service Animal must be under your control at all times and have a collar or harness and lead.
4.) If (for some reason) your Service Animal displays unsafe behavior of any kind, we reserve the right to ask you to remove the animal from the festival.
5.) There will be Service Animal Relief Areas around the event. Please stop by the Access Center for locations. Handlers are responsible for cleaning up after their Service Animal.
6.) We reserve the right to facilitate removal and/or refuse access to any animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival fans, staff, or other service animals, or in violation of our policies.
If you would like to let us know you are coming with your service animal, please give us a heads-up, HERE
QUESTION: Will there be ASL Interpreters provided for the musical performances?
Answer: RedWest wants all of our patrons to feel welcome and have access to the entertainment that we have scheduled for this event. We have ASL Interpreters that will be at RedWest and interpreting the headlining musicians as well as additional shows. If you would like to request specific performances, please email: accessibility@redwestslc.com
QUESTION: Will there be a place to charge my mobility device at the Festival?
Answer: Yes, there will be charging for mobility and medical devices only (no phones) at The Access Center and the raised accessible viewing platforms. Please note: Red West’s Access Team and Staff are not responsible for securing your devices.
QUESTION: What if I am a person on the spectrum and need a place to decompress and reset during the event?
Answer: There will be a “Renew You” space at The Access Center. This is a space intended for neurodiverse patrons that can benefit from a smaller, quieter space to reset and then rejoin the festival. This is not a lounge.
QUESTION: What if I am a nursing mother, will there be a place with privacy for me to nurse or pump?
Answer: Yes. There will be a “Mother’s Den” at The Access Center. This will provide privacy and power for you. There will also be bottled water available if you need to mix formula.
QUESTION: What if I am a parent and I would prefer a more private area to change my child?
Answer: There will be a “Parent Pod” near the “Mother’s Den” at The Access Center. This will be a space that you will find a little more privacy to change your kiddo. This is not a lounge and is intended only for parents with children.
QUESTION: What if I need to bring in a chair?
Answer: For the safety of all our patrons, chairs are not allowed into the festival. There will be chairs available for use at the accessible viewing areas. These chairs are not allowed outside of the viewing area. If you have a specific accommodation request regarding chairs, please email: accessibility@redwestslc.com
QUESTION: What if I have a medical condition that I need to bring in food for?
Answer: Outside food and drink are not allowed into the festival. If you have a specific accommodation request regarding food, please email: accessibility@redwestslc.com
QUESTION: I have food allergies, how can I find out about food options?
Answer: You can come to the Access Center and get information about food vendors and ingredients. If you have specific questions, please email: accessibility@redwestslc.com
More Info
Got a question or request that was not answered in this FAQ? Please email our Accessibility Director, accessibility@redwestslc.com.